Coffee Maker, Stainless Steel, 55 Cup -- 1 Count

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Price: $198.35 $178.61   

Product Feature

• Additional Features - Brews 55 cups in 30 minutes
• Color(s) - Stainless Steel
• Compliance, Standards - UL/cUL Listed
• Material(s) - Stainless Steel w/metal basket
• Number Of Cups - 12 to 55

Product Description

[Is fast - Brewing 55 cups in less than a minute per cup! These metal urns also feature mug clearance]

Coffee Maker, Stainless Steel, 55 Cup -- 1 Count Review

This coffee urn and this vendor are both bad news. While the coffee urn is a knockoff of the discontinued Farberware coffee urn which was stainless steel on both the outside and the inside, this one is aluminum on the inside. The small well at the bottom of the urn that the tube that carries the water to the top sits in has some kind of black rubber lining, not metal. After 2 uses there were small black flakes floating in the water and when cleaning the inside we could see why - they were flaking off the lining of the well. I called the company and was told that if I had read the return policy I would know that items can only be returned for a refund if they haven't been used, at the buyer's expense, and with a 20% restocking fee. I explained to the person I spoke with that I wouldn't have known there was a problem if I hadn't used it, and it had only been used twice, but got nowhere. Apart from the fact that the item is at best a piece of junk and at worst possibly unhealthy, I've never experienced this kind of treatment from any vendor. Any reputable business, and certainly any business that cares about its reputation, would have offered to either send a replacement (it's always possible that a product is defective and not necessarily poorly designed) or would pay the cost of returning it, and would never have insisted on a restocking fee. This item and this vendor didn't really deserve 1 star but it's the lowest number I can give it.

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